Vital Training Services Limited - Cancellation Policy
7. CANCELLATION AND TRANSFER CHARGES
7.1 We reserve the right to cancel or alter the Course Dates or the provision of Service, the Venue and the individual or organisation providing the Service at any time and for any reason without liability to you.
7.2 In event of cancellation, we will change your Course Date(s) to the next available Course Date(s) unless you specifically request otherwise.
7.3 Where you cancel any Services or the Delegates fail to attend at the Venue on the Course Date to receive the Services the following charges will be paid by you to us:
7.3.1 Fifty per cent (50%) of the Payments where cancellation is between fifteen (15) Working Days but less than ten (10) Working Days before the Course Date;
7.3.2 Seventy five per cent (75%) of the Payments where cancellation is between ten (10) Working Days but less than five (5) Working Days before the Course Date;
7.3.3 One Hundred per cent (100%) of the Payments where cancellation is less than five (5) Working Days before the Course Date, or, where the Delegates fail to attend at the Venue on the Course Date to receive the Services.
7.4 You may transfer Delegates from the Course Date to an alternative course date in relation to the same Services only subject to the following:
7 4.1 The new course date must be specified at the time of transfer (otherwise the instruction will be considered a cancellation);
7.4.2 Payment of the following charges:
7.4.2.1 Free of charge for all changes made no earlier than five (5) Working Days before the Course Date;
7.4.2.2 Fifty per cent (50%) for transfers made within five (5) Working Days of the Course Date.
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